Effective Date: February 20, 2025
This Privacy Policy (the "Policy") is an integral part of the Hana Terms of Services (the "Agreement"). All the terms used herein are used with the same meanings as the Agreement provides unless otherwise are directly set out hereby.
We are committed to protecting and respecting your privacy, so we take your privacy seriously and will use your personal data (the "data") to administer your account and to provide the services only after obtaining your consent for the collection and processing of your data as follows. The Policy explains what data, when, where, and why we collect the data of yours, on what legal basis we process and how do we use it, the conditions under which we may disclose the data to others, your rights in respect of your personal information, as well as how we keep it secure. Whether you have any questions, please contact us via customer service in the app.
Our platform and services are not intended for children. Children are strictly prohibited from using any of our services for any reason. If you are a guardian and discover that a child under your care has accessed our platform, please contact us immediately to have their account deleted. Users must be at least 18 years old to use our app and services. Providing false information about your age to gain access to the platform is strictly forbidden and may result in the suspension or removal of your account.
By using the Service, you agree that collection and processing of your data will be covered by terms of this Policy.
1.1 According to the Policy herein, we can use your personal information to:
- Ascertain Users Identity.
- Provide our Application to the User.
- Inform the User of the updates and promotions.
- Protect, maintain, and improve the Application.
- Defend both our legal interests and Users'.
2.1 Login details may involve: your name, the Account Photo, nickname, ID, birthdate, gender, and your social media user credentials. You are the data source. Login details are necessary for you to have access to the Service and to use it. Your consent to processing personal data, as well as the execution of a contract between us, and/or taking measures, as per your request to conclude such a contract, constitute the legal background for such processing.
2.2 All personal information, which is sent by default by User's installed software, including without limitation: IP-address of the User, files content of cookies, personal information, which is conveyed by the browser or different software allowing you to have access to our Service, and also, time/date and the URL of your requested page, an ID of your digital wallet, CSP name. When you purchase products or/and services from us, we might collect your name and surname, a partial number of your credit card, and/or other payment details. Your consent and contract performance between us and/or taking measures, as per your request, to conclude such a contract, constitute the legal bases for such data processing. We put all commercially reasonable efforts to be convinced that the number of your credit card and other payment details is kept highly confidential using only those third-party billing services, and have branch standard encryption technology for your credit card number protection from unauthorized usage.
2.3 Utilization data is the information of your use of the Application. Utilization data is commonly identifying information, which is non-personal and is made available by servers, web browsers, and such services, like Google Analytics, for instance, the type of browser, language choice, referring website, as well as the time of every visit. Among the other information we may have access to, there is the way you use the Application (for example, search inquiry), your rough location, and so on. Utilization data might include the following: 1) Data collected mostly for behavior statistics, email, and business intelligence campaigns ("business analytics"). We collect the traffic data of the Application by means of Google Analytics; 2) Data, which is gathered mostly for the reasons of curb fraud and technical security or monitoring errors ("technical info"); The legal ground for such processing is our lawful interests and/or by third-parties, particularly to keep track of the Service quality, to make improvements to the Application, and to avoid, diagnose and track down fraud, acts of crime or other wrongful use of the Application, as well as to prevent safety concerns.
2.4 Communication data may be defined as any information, which is stored or related to messages you send to us or generate by means of the Application herein. Communication data consists of: 1) All the requests, messages, and/or other correspondence with our Customer Support that may take place by emails, support tickets, in the course of a dispute review process, or using other means of communication; 2) All your correspondence and enclosure or other data, which is generated mainly by your communications with other Users; Communication data can consist of a full name, nickname, email, and IP address, avatar, video and audio files, and for manual ID verification: User's photo, User's personal ID photo, as well as the photo of the utility bill of the User or associated document. Also, our system can take screenshots of your correspondence with other Users in random order. The reasons for processing your communication data may be for communicating with you or/and keeping records to investigate and settle disputes, keep from wrongdoing and abominable behavior, provide better service to our customers and make improvements to our Application. Our lawful interests constitute the legal background for such processing, particularly, proper administration of the Service herein, as well as our business, prevention of amoral and/or disorderly conduct.
2.5 It may refer to the use of information for statutory compliance, safety management, and inspection, litigation, or pre-litigation. You give consent for using your personal information as evidence that you actually used our Application in the event, we have a controversy with the User. The legitimate grounds for such processing are our legal interests, particularly the assertion and defense of our legitimate rights, your legitimate rights, as well as the legitimate rights of others.
2.6 Complementary to the particular purposes, which are outlined hereof, and in respect of which we might process your information, the other reasons for our processing of your information are aimed to protect fundamental interests of yours or of another physical person. The validity of the personal information, which you provide, is not determined by the company. We expect you to deliver accurate personal information, so we maintain it current. Please make sure not to provide us with any non-mandatory personal information.
3.1 Several Users often choose to supply openly personal or sensitive information while using our Application. It happens when optional fields in the profile are used, during communications in chats, or when a conversation was changed from private to public. Such information that is posted of your free will in the Application sections visible to the public is treated as public, even though it is in its essence private or sensitive. When publicly posting information of this kind on your accord, it indicates that you have no longer privacy rights for it.
3.2 Please, note that if you select to provide identifiable information when using specific public functions of the Application herein, this information might be used or disclosed by individuals, who read it, to 3rd parties without our control or your awareness of it, as well as search engines might index such information. For this reason, we prompt you to give it a second thought before including any peculiar information you might consider as private, which is either created by you or submitted via our Application.
4.1 We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
4.2 We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website/app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website/app. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
4.3 We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website/app in a shared location, and type of the device used to visit the website/app. They may aggregate information about our advertising and what you see on the website/app and then provide auditing, research and reporting for us and our advertisers. We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
4.4 Graphic images (uploaded by the user, as well as generated by the service) are not transferred to Third Parties under any circumstances and are the private property of the users who uploaded and/or generated the image data.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Hana or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
6.1 Personal information, which we process for any purpose, will not be stored for a longer time than is required for this purpose.
6.2 Users can request the removal of their account via our Service.
6.3 We will store and remove your personal information for the users who have deleted their account:
- We will delete your confirming identity analytics data following 30 days period after account deletion.
- We will hide your public profile after 30 days since you delete your account.
- We will remove your communication after 30 days after the deletion of your account. The screenshots taken randomly by our system for tracking and preventing unlawful and abominable - - User behavior are being overwritten all the time and are held for 90 days.
- We will remove your login details, account and ID data, technical, and trade data 90 days after the deletion of your account.
6.4 In certain instances, we are not able to specify beforehand the time periods during which your personal information will be kept. In such instances, the period of retention is determined according to the time period during which having access to the data is essential to us for providing services, getting payment, addressing customer support matters, other issues, or in the event of other legal or auditing reasons.
6.5 In spite of other provisions hereof, we might hold your personal information for a rational time period, and when such storing is needed to meet a legal foundation, we are subject to, for protecting your fundamental interests or the fundamental interests of another physical person.
7.1 Access right. You are entitled to confirm, whether we can process your personal information or not, and, if we do, access to your personal information. If such an act doesn't prejudice the rights and freedoms of other people, we will be able to deliver you a copy of your data. The first copy is provided for free, whereas extra copies maybe for a fee. To access your personal data, you can get in touch with our Customer Support.
7.2 Right to rectification. You can request to correct any misinformation about you and, considering the aim of processing, to complete any partial personal information about you.
7.3 Right to erasure. You can request to erase your personal information. Our policy for keeping and removing personal data.
7.4 Right to answer back the processing. You are entitled to answer back to your information processing by our Service for reasons of your peculiar situation, but only when there is a lawful excuse for processing like this, that it is required for conducting a task, which is done for the public benefit or under the procedure outlined by any official body assigned to us; or the purposes of the lawful rights which we or any 3rdparty pursue. In case such objection is made, we terminate the processing of your data if no reasonable, lawful excuse for this processing is provided by us to outweigh your interests or rights and freedoms; otherwise, such processing is for the government circles, exercise, or protection of lawful claims.
7.5 The right to limitation. You are entitled to ask for the termination of your data processing in peculiar cases, for example, when your right to object is exercised as specified above, or when you fight for accuracy of your information, that is processed by us.
7.6 Data portability right. To the effect that your consent is the legal background for us to process your information, and we conduct such processing with the help of automated means, you may request us to supply you with your information in a structured way, which is in a generally valid and machine recognizable format. This right is not applied, though, in cases, when may prejudice rights and freedoms of others.
In case you have questions referring to the Privacy Policy herein, our data acquisition practices, and/or your rights, please get in touch with our Customer Support.